Any items that have been reported and accepted by Acorn as faulty or damaged will be credited in full upon inspection on return to our warehouse. Please note that any damages or shortages will only be accepted if reported within two days of receipt in writing by email. Notification outside of the two-day period may invalidate a claim.

Upon receipt of the returns request our returns team will process the relevant paperwork to arrange the collection of the requested products. We may sometimes require additional information relating to the returns request such as images of the products to highlight any relevant reason for return. It would be a benefit if these can be provided at the time the returns request is submitted to us. Once confirmation that the goods are available for collection, we will arrange to collect the items via our own vehicle, or carrier. Should a failed attempt be made to collect the goods for return then a fee to cover the transport costs for the failed delivery may be applied and deducted from the value of the credit.

All items that are due to be returned must be suitably packaged to reduce the risk of damage during transit. Any products that are found to be returned damaged due to being unsuitably packed may result in a request for credit being refused.

Any products returned in a condition other than that which is stated in the returns request may result in a request for credit being refused.

As per our conditions of sale and terms of our guarantee, the liability of Acorn is limited to the product supplied and does not extend to consequential loss or damage arising from products received defective or damaged.